­­­­­­­­­­­­­­­­­­­Imaging Associates provides a fresh approach to Radiology and is owned by a team of well-respected Radiologists with practices across the Eastern suburbs of Melbourne, Gippsland, and Wagga Wagga. We are a growing business with new clinics planned to open throughout the year ahead. As a result of our growth, a newly created leadership opportunity is present for an experienced and patient-centred Administration Team Leader – Contact Centre.This role will lead and manage the day-to-day operational activities of the Contact Centre team, while also seeking opportunities to improve and develop processes and systems that enable the Medical Imaging Receptionists to deliver a high-quality service to our patients and referrers.You will also be integral to the onboarding experience of our newly recruited medical receptionists as you manage and deliver their induction program.What will you be doing?Lead and participate in the smooth operation of the inbound and outbound calls relating to patient bookingsProvide ongoing training and development to team membersIdentify opportunities to continuously improve processes and achieve maximum efficienciesAssist with rosters, timesheets and leave requests in conjunction with other Administration Team LeadersWhat are we looking for?To thrive in this role, you will have:The ability to lead by example, with demonstrated experience in motivating and leading a contact centre teamA strong understanding of the patient workflow in a healthcare setting, and the supporting administration processes, policies, procedures, and Medicare legislationHighly developed organisational skills, with the ability to prioritise tasks and meet deadlinesHighly developed interpersonal skills and excellent oral and written communication skillsDemonstrated experience and passion for process-driven continuous improvementWhat do we offer?Join a progressive and growing practiceWork with an experienced, passionate, and supportive team driven by providing quality and excellence in patient careGenuine focus on supporting you to grow and develop your career in leadershipTailored induction and onboarding, with the support of other team leaders within the teamCompetitive remunerationIf you believe your skill set matches this opportunity, we’d love to hear from you!  Please submit your CV and covering letter. AUD Box Hill 3128