Medical Imaging Receptionist

Who we are

Imaging Associates provides a fresh approach to Radiology and is owned by a team of well-respected Radiologists with practices across the Eastern suburbs of Melbourne, Gippsland and Wagga Wagga. 

We are continuing on our growth journey, with new clinics opening in late 2024 and early 2025. As a result, we are seeking a Medical Imaging Receptionist to join the team across our Eastern Suburbs clinics.

You will be working across multiple sites, including our full-service Box Hill clinic, our Mitcham clinic based in Mitcham Private Hospital, our newest site in Rowville, and Boronia.

Committed to providing a premium service to both our patients and referrers, this role is integral to the experience our patients have with us, along with the smooth running of our practice.

What will you be doing?

As the first point of contact, you’ll take great pride in the care and compassion you show to patients, along with the quality of the work you do. By drawing on your professionalism and friendly nature, you’ll put patients at ease, guiding them through their visit to the practice while contributing to the smooth operation of the practice.

You may be an experienced Medical Receptionist looking to take the next step in your career, or you may be looking for a career change and to use your transferrable customer service skills. Either way, we place a strong emphasis on the professional development of our team and will tailor a training program to develop and expand your skills.

Key responsibilities include:

• Welcoming patients and providing them with information about their appointment
• Managing calls and patient bookings
• Responding to enquiries from patients and referrers
• Managing patient invoicing and receipting

What are we looking for?

To be successful, you will need to have:

• Exceptional customer service skills and communication skills 
• Experience working in a complex and fast-paced environment 
• Experience working autonomously and part of a team
• Strong attention to detail and commitment to quality outcomes
• Confidence with technology
• Flexibility to work at multiple sites (within local vicinity) as required
• Availability to work across a 5-day rotating roster (early and late shifts) that covers the operational hours of 8am to 8pm (Mon to Thu), 8am to 6pm (Fri) and occasional Saturday mornings (9am to 1pm)

As a valued team member, you can look forward to:

• Being part of a progressive and growing business
• An experienced, passionate, and supportive team driven by providing quality and excellence in imaging services to our patients
• A tailored induction and genuine focus development to help you progress your career
• A rewarding role and the chance to make a difference in the lives of our patients
• Competitive remuneration

If you believe your skill set matches this opportunity, we’d love to hear from you!  Please click on APPLY NOW!